Accenture claims Texas HHSC is a success story!

Summary
Client: Texas Health & Human Services Commission
Industry: Government Subject
Subject: Infrastructure Outsourcing; Infrastructure Solutions
On the Web: http://www.hhsc.state.tx.us/

Accenture partners with the Texas Medicaid and Healthcare Partnership to reach higher levels of customer care in billing and information system management. Next: Background


Background
The Health and Human Services Commission has oversight responsibilities for designated Health and Human Services agencies and administers programs including the Texas Medicaid Program, Children's Health Insurance Program (CHIP), and Medicaid waste, fraud and abuse investigations.
Accenture is the lead technology provider to the Texas Medicaid and Healthcare Partnership (TMHP). Led by Affiliated Computer Services (ACS), TMHP is responsible for operations of the Texas Medicaid program, the nation’s third-largest Medicaid program. Next: How We Helped


How We Helped
Accenture is a subcontractor to ACS. Due to Accenture’s proven capabilities and access to leading-edge tools and technologies, Accenture has primary responsibility for increasing performance levels in all aspects of the technology for TMHP, including the provision of infrastructure technology. Among the services Accenture delivers are data center operations, hardware and software procurement, application management services, network operations, project management and transition management. The Accenture team maintains more than 300 applications that are responsible for claims edits, audits, approval and rejection of approximately $13 billion worth of Medicaid claims per year.
In addition, Accenture managed the overall project transition from the incumbent service provider and supports overall program management and metrics reporting. Accenture uses its innovative Accenture Delivery Methods in compliance with the Capability Maturity Model Integration (CMMI). Next: High Performance Delivered


High Performance Delivered
Higher levels of performance were realized during the transition of Medicaid responsibilities to TMHP. Those include seamless on-time transition of Medicaid services from the incumbent contractor, building an entire data center from scratch, testing over 800 system interfaces, and installing 13,000 pieces of software on 1,000 PCs over a four-day period.
During the operations of the Medicaid program, Accenture has established client trust and open working relationship and communication. Performance indicators include processing claims three times faster and paying more claims in our first cycle than the incumbent, processing 1.6 million claims in the first financial cycle (the largest ever) and deploying a new portal that created a self-service channel for claims status and eligibility verification transactions. With the new contract and Accenture’s help, the state expects to save $40 million annually. Return to Summary

Accenture is claiming us as one of their success stories!?! I DON'T THINK SO!!!! Anyone reading this who is thinking of hiring them, you better think twice! Read the remainder of this blog and the other blogs linked before you sign any contracts with them.

Didja notice they didn't say anything above about all those apps faxed to Seattle? To a warehouse, no less?

Update on 1043 Additional Jobs in the New Eligibility System

The 1,043 additional positions for the new system will be allocated across that state with the majority of the positions being workers and clerks assigned to

• HHSC Benefits Offices
• Assistance Response Team (ART);
• Customer Care Centers (CCC);
• A "virtual" center which will consolidate Medicaid for the Elderly and People with Disabilities (MEPD) program staff; and
• New positions for program managers and lead workers

Priority Consideration will be "Reset" for All Jobs in the New System

Starting July 10, 2006, priority consideration will be "reset" for all regular status OES employees in good standing for all jobs in the new eligibility system for which they are eligible. This means that employees who lost Category One status because they took a new system job at the same or higher level as their legacy job or because they declined a new system job, will now have Category One status until they accept another job in the new eligibility system at the same or higher level as their legacy job or decline another offer.

It is important to note that an employee's current placement in the new system will not be jeopardized if the employee applies for another position in the new system. An employee's current placement is protected until such time as the employee accepts a different position or leaves the OES program.

Employees need to apply for the jobs via the perpetual postings that already exist in AccessHR. Postings for the new program manager and lead worker jobs will be posted as soon as possible.

Questions should be directed to the appropriate State Operations officer through your regional director.

Jerry Wallace

Director of State Operations

OES

Note from Blogger:

Got this from a "source". I don't know if it has been distributed to all staff or not but I thought we should all see this now. I have to admit, it took me a couple times reading it to understand what was said. This shows again how short handed we have become and the system is now in dire straits!

Heard it from a friend......Jerry Wallace has submitted his resignation for a 2nd time. I thought he was staying until TIERS rolled out fully? Looks to me like Mr Wallace has realized that he might be around forever if he waits until then. Enjoy your retirement, Jerry - you've earned it!