Our workers, with years of experience and great stats, are now in tears over their jobs! They can no longer function with the stress at the offices caused by this TIERS boondoggle!
This month, supervisors were given the directive to 'do something about the leadtime' which was running at 28 days in some of the offices, more than 30 in others. Lead time is the time between when the application is actually received and the date we can get them scheduled. Not scheduled timely? Delinquent.
Hello? Is anyone home? Why, do they suppose the lead time is so high? Could it be because we are SHORT STAFFED?! So, the supervisors in one (possibly more) office decided that each worker- temps included - would get a stack of 40 1010's- some reviews, some pure apps- they get to figure out how and when those will get seen- whether it be on their workday- or after hours, or in between regular appts.....what? How the hell does one do that, when they are already overloaded?
So, because they did that- the 'lead time' looks like it's being 'taken care of'. That's just "fudging" the numbers, something the heads at HHSC seem to be very good at. But hey! Problem solved, right?
Workers are now giving up their family and personal time, just to work extra hours, weekends included, so they can try to stay on top of their jobs. NOT WORKING! There's still too much work to be done (DAMN YOU, TAA, ACCENTURE AND HHSC!)
This is occurring Statewide and is taking a serious toll....we have workers out on sick leave all the time, workers in tears when it just gets to be too much (which is everyday), workers who have always been dedicated to their jobs are now wanting to leave. After all, when you compare your health to the job...what do you think is more important!
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